Installation Guide of

xDSL/Cable SOHO Router

XRT-401


6. Troubleshooting

This chapter covers some common problems that may be encountered while using the XRT-401 and some possible solutions to them. If you follow the suggested steps and the XRT-401 still does not function properly, contact your dealer for further advice.


6.1 General Problems

Problem 1:

Can't connect to the XRT-401 to configure it.

Solution 1:

Check the following:

  • The XRT-401 is properly installed, LAN connections are OK, and it is powered ON.

  • Ensure that your PC and the XRT-401 are on the same network segment. (If you don't have a router, this must be the case.)

  • Ensure that your PC is using an IP Address within the range 192.168.1.2 to 192.168.1.254 and thus compatible with the XRT-401's default IP Address of 192.168.1.1.
    Also, the Network Mask should be set to 255.255.255.0 to match the XRT-401.
    In Windows, you can check these settings by using Control Panel - Network to select the entry for "TCP/IP -> Network Card", clicking Properties, and examining the IP Address tab.


6.2 Internet Access

Problem 1:

When I enter a URL or IP address I get a time out error.

Solution 1:

A number of things could be causing this. Try the following troubleshooting steps.

  • Check if other PCs work. If they do, ensure that your workstations IP settings are correct (IP address, Network Mask, Default gateway and DNS).

  • If the PCs are configured correctly, but still not working, check the XRT-101. Ensure that it is connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and power connections.)

  • If the XRT-401 is configured correctly, check your Internet connection (ADSL /Cable modem etc) to see that it is working correctly. You can check if the WAN status of XRT-401 shows "Connected"

Problem 2:

Some applications do not run properly when using the XRT-401.

Solution 2:

The XRT-401 processes the data passing through it, so it is not transparent.
Use the DMZ feature in the fireware tab to allow the use of Internet applications which do not function correctly.
This should work with almost every application, but:

  • It is a security risk, since the firewall is disabled.

  • Only one (1) PC can use this feature.

  • When the DMZ, Exposed Computer feature is being used, the Virtual Server features should be disabled.


Top of This Page Ch 5 Back to Content Appendix A  


Copyright© 2001, Planet Technology Corp.