PLANET Internet SOHO Router

XRT-101 / XRT-711

xDSL/Cable Access Router


8. Troubleshooting

This chapter covers some common problems that may be encountered while using the Internet Access Server and some possible solutions to them. If you follow the suggested steps and the Internet Access Server still does not function properly, contact your dealer for further advice.


8.1 General Problems

Problem 1: Can't connect to the Internet Access Server to configure it.
Solution 1: Check the following:
  • The Internet Access Server is properly installed, LAN connections are OK, and it is powered ON.
  • Ensure that your PC and the Internet Access Server are on the same network segment. (If you don't have a router, this must be the case.)
  • Ensure that your PC is using an IP Address within the range 192.168.0.2 to 192.168.0.254 and thus compatible with the Internet Access Server's default IP Address of 192.168.0.1.
    Also, the Network Mask should be set to 255.255.255.0 to match the Internet Access Server.
    In Windows, you can check these settings by using Control Panel - Network to select the entry for "TCP/IP -> Network Card", clicking Properties, and examining the IP Address tab.

8.2 Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.
Solution 1: A number of things could be causing this. Try the following troubleshooting steps.
  • Check if other PCs work. If they do, ensure that your workstations IP settings are correct (IP address, Network Mask, Default gateway and DNS).
  • If the PCs are configured correctly, but still not working, check the Internet Access Server. Ensure that it is connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and power connections.)
  • If the Internet Access Server is configured correctly, check your Internet connection (ADSL/Cable modem etc) to see that it is working correctly.
Problem 2: Some applications do not run properly when using the Internet Access Server.
Solution 2: The Internet Access Server processes the data passing through it, so it is not transparent.
Use the Special Applications feature to allow the use of Internet applications which do not function correctly.
If this does solve the problem you can use the Exposed Computer function. This should work with almost every application, but:
  • It is a security risk, since the firewall is disabled.
  • Only one (1) PC can use this feature.
  • When the Exposed Computer feature is being used, the Special Applications and Virtual Server features should be disabled.



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