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8. Troubleshooting


Overview


Problems

Problem 1:

Can't connect to the Internet Gateway to configure it.

Solution 1:

Check the following:

  • The Internet Gateway is properly installed, LAN connections are OK, and it is powered ON.
  • Ensure that your PC and the Internet Gateway are on the same network segment. (If you don't have a router, this must be the case.)
  • Ensure that your PC is using an IP Address within the range 192.168.0.2 to 192.168.0.254 and thus compatible with the Internet Gateway's default IP Address of 192.168.0.1. In Windows, this is done by using Control Panel-Network to check the Properties for the TCP/IP protocol.

Problem 2:

When I enter a URL or IP address I get a time out error.

Solution 2:

A number of things could be causing this. Try the following troubleshooting steps.

  1. If this is first time you have used your browser, ensure that your workstations IP settings are correct, including IP address, default gateway and DNS.
  2. Ping the Internet Gateway. Use the "Run" command to enter the following command:
Ping xxx.xxx.xxx.xxx

Where xxx.xxx.xxx.xxx is the IP address assigned to the Internet Gateway's LAN interface.

  1. If the ping command fails, check that the Internet Gateway is connected and ON. If it is connected and on, there is a problem with your LAN.
  2. Check that Port is "Enabled" (Advanced Port Settings). If not, you need to use the HTML program to establish a connection.
  3. Run your Browser and connect to the Internet Gateway.
  4. Switch to the "Status" screen, and examine the Log. For details of the Log messages refer to

Problem 3:

My Modem/ISDN TA is working fine with a dial-up connection. How do I find what "Initial String" it is using?

Solution 3:

Use the procedure described in Finding the current Initial String

Problem 4:

Data Transmissions are very slow.

Solution 4:

Check and ensure that the Initial String is configured to RTS/CTS flow control.

Problem 5:

Some applications do not run properly when using the Internet Gateway.

Solution 5:

The Internet Gateway processes the data passing through it, so it is not transparent. Some programs may have limited functionality when used with the Internet Gateway.

The number of supported applications is being expanded as rapidly as possible. The following applications and protocols are currently supported:

Telnet, FTP, HTTP, ping
POP/SMTP, Archie, NNTP
TFTP, IRC, Gopher
DNS, SNMP, Real Audio


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