PLANET Internet Telephony GatewayVoip-D.GIF (34794 bytes)

VIP-000

ITG Basic Unit Installation and Reference Guide


Troubleshooting

This section provides solutions for problems you may possibly encounter while installing and connecting your Internet Telephony Gateway.

Basic Troubleshooting

Follow these basic steps first:

Common Problems

The following section contains common problems that could occur with the Internet Telephony Gateway, possible reasons for the problems, and possible steps to solve the problems.

Power (PWR) LED Not Lit

  1. Check the power adapter connection.
  2. If the power adapter or power cord is connected to the gateway, check that the cord is securely plugged into the power socket on the rear of the console.
  3. Check that the other end of the power adapter or power cord is securely plugged into the power outlet.
  4. If both ends of the power cord are properly connected and there is still no power, the gateway might have a faulty power outlet, power adapter, or power cord.
  5. Change to another power outlet or obtain another power adapter or power cord.

LNK LED Not Lit

  1. Check if the device being connected is:
    1. Powered on
    2. Operating correctly
    3. Correctly connected
  2. Check if the cable connecting to an end device is a standard straight through network Ethernet cable.
  3. Make sure connectors at both ends are securely seated.

If problems continue, the cable may not be compliant with specifications, is improperly connected, or is damaged.

PORT A/B LED is not lit

  1. Check if the functional card plugged into the port is securely seated.
  2. Make sure that the functional card is not damaged.

If problems still occur, then the functional card may not be defined.

Final Steps

If the procedures in this section have not solved the problem, reset the gateway several times by turning the power on and off. If the problem still exists, contact customer support.

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