DOC ID: FAQ0706-001 Topic: How to make the VIP gateway work with Dialogic ITG? Answer: Please upgrade the firmware up to 2.20 or above After the firmware upgraded, you can then use the command line as below: ITG>set h323 frame_rate 3 ITG>store config ITG>store activate After the command, the VIP device will adjust the frame rate to cowork with Diagloic ITG devices.